How IPTV Netherlands uses data for orders and support.

Data used for orders and support

When you contact us or place an order, we may process your name, email address, phone number, WhatsApp message, package choice, payment status, device or app details and support history.

We ask only for information needed to answer your question, provide a trial, process an order or solve a setup issue.

Why the information is needed

We use this information to contact you, handle trials and orders, send activation details, support installation, prevent misuse and keep basic administration.

Depending on the purpose, processing relies on pre-contract steps or performance of a contract, a legal obligation, a legitimate interest such as security and misuse prevention, or consent where the law requires it. Consent can be withdrawn for future processing.

Retention and security

We do not keep data longer than needed for support, administration, dispute handling or legally required retention.

We use reasonable technical and organizational measures to reduce the risk of unauthorized access, loss or misuse.

Sharing with third parties

We do not sell personal data. The website uses Vercel for hosting, Analytics and Speed Insights. WhatsApp contact is handled by WhatsApp/Meta and email may be handled through Google/Gmail. Actual payment or technical delivery may involve other providers that must be named in the order or privacy information.

Some data may pass through services used for communication, hosting, payment, administration or technical support. When an external service is necessary, only the information needed for that purpose is shared.

These providers may process data outside the European Economic Area. Where that occurs, the applicable transfer ground and safeguards must be documented. Never share a password, full M3U URL or Xtream login through WhatsApp.

Your rights

You can ask to access, correct, delete, restrict or transfer your personal data, and you may object to certain uses where applicable.

Send privacy requests by email or WhatsApp. We may ask for details needed to verify the request safely. You may also complain to the Dutch Data Protection Authority. Where processing relies on consent, you can withdraw it for future use.

We may ask for details needed to verify the request safely.

Cookies and analytics

No advertising or marketing cookies are configured in the current website code. Vercel Analytics and Speed Insights process technical visit and performance measurements and are described by Vercel as cookie-free; hosting and security logs may additionally include technical data such as an IP address, browser and timestamp.

This website may use technical cookies needed for operation, security or preferences. If additional analytics or marketing cookies are added later, a suitable notice or consent flow should apply.

If other analytics, advertising or non-essential cookies are added later, the inventory must be updated and prior consent obtained where required.

Required data and automated decisions

Name and email are optional in the WhatsApp contact form; a message is needed to send the question. An order may require further information to perform the agreement or meet legal record-keeping duties, and the consequence of withholding it should be explained at that point.

The website does not make solely automated decisions with legal effects and does not use profiling for automated pricing or acceptance decisions.