Withdrawal, statutory guarantee and refunds for digital IPTV.

Test before choosing a longer duration

If you are unsure, request a trial first and test Dutch channels, VOD, picture quality, app behavior and your own home connection before choosing a subscription.

Statutory withdrawal period

Our products are delivered digitally through activation details. Once access has been provided and made available at your request, cancellation or refund options may be limited.

If something does not work, give support the chance to review the device, app, login details and connection before a refund request is assessed.

A Netherlands consumer who concludes an online contract generally has a 14-day withdrawal period starting the day after contract confirmation. Activation or use alone does not automatically remove statutory rights.

If you want digital delivery to start during the withdrawal period, the seller must separately request any required express request or consent before activation and explain the effect on withdrawal and payment for performance already supplied. Keep the confirmation in a durable form.

Statutory guarantee for digital supply

Digital content and digital services have a statutory guarantee. If the service does not perform as a consumer may expect from the offer, order confirmation and normal use, an appropriate correction should be provided within a reasonable time and without charge.

If correction fails, is refused or the problem is serious, statutory rights may include a price reduction or termination and reimbursement. For supply over a period, reimbursement covers at least the period in which the lack of conformity existed.

Goodwill in addition to statutory rights

If activation details are wrong, the wrong package is delivered or a clear technical block is confirmed, we first look for a practical correction such as new details, setup help or package adjustment.

Refund requests are reviewed case by case using the order, activation status, usage, support history and the technical information provided.

Refunds are usually not possible when correct details were delivered, the service was already used, the problem comes from an unsuitable app or device setting, or a desired channel was not checked before ordering.

Expired trials and already activated subscriptions are normally not partially refunded unless a separate correction is agreed by support.

A separate correction or refund may also be considered as goodwill using the order, technical information, use and support provided. That review does not replace or limit statutory rights.

A trial helps check expectations before choosing a longer duration, but not using a trial or channel check does not remove mandatory consumer rights.

Submit a request

Send a withdrawal, guarantee or refund request through the button on this page, WhatsApp or email. Include your name, order date, package and requested outcome. For a technical issue, add the device, app and a short error description, but never send a password, full M3U URL or Xtream login.

Ask for an immediate receipt confirmation that you can keep. A withdrawal request does not need a technical reason where the statutory withdrawal period applies.